New Patient 

Frequently Asked Questions

​​​​​​​​​RESERVOIR FAMILY MEDICAL CLINIC

​​​​​​​What is the process for becoming a new patient?
Prospective patients should read this Frequently Asked Questions (FAQ) Guide FIRST and review our
Clinic Policies 


Next, complete the new patient application which can be downloaded
here or picked up at the clinic.  Please complete every section, in ink, or we may not accept them.  
You may return it to us  in person , by mail, or via our secure fax line.  **Please note: To assure your medical records are kept confidential, we request that you not send any personal health information via email or through this website.


When we have an opening for a new patient appointment, someone from our office will call to let you know, and you may schedule your first appointment at that time.

Why do you need an application from new patients?
We are a small clinic with only one provider, and his schedule determines if and how many new patients we can accept any given time.  Your application will assist us in scheduling your first appointment and will be kept on file until you can be scheduled.

When will I get an appointment?

After verifying your paperwork is received and complete, we will contact you when we have an opening for new patients.  Before your first appointment we may require your records be sent from any specialists, hospitals, or other providers you have seen.  This process may take a while, so please give us at least 7-10 business days before calling to check status.


What if I need to see a doctor right now?

If this is an emergency or you are sick and need to see a doctor as soon as possible, we recommend you visit a local urgent care clinic for the time being.  If they call ahead, we are usually able to work in our established patients in the event of injury or illness, but that is typically not an option for new patients.  

Do you take my insurance?
Due to the high volume of paperwork and preauthorization required by insurance companies, we have less and less time to devote to our patients and provide the care that they require.  So for new patients starting in 2017, we will no longer accept most insurance plans.  If you plan on using your current insurance policy, we can give you the proper documentation to submit the claim yourself for reimbursement, but we will require payment at the time of your office visit.


Do I need a referral to see Dr. Crenshaw?

Referral from another physician is not necessary.  Personal referrals from current patients are preferred, so make sure to include who referred you in your application. 

Does Dr. Crenshaw write prescriptions for narcotics?  What if I need prescriptions for controlled substances?
All doctors, dentists, and nurse practitioners with the proper DEA registration can write prescriptions for narcotics; many prefer not to.  Patients that need controlled substances as part of their medical treatment will be required to sign an agreement with Dr. Crenshaw detailing the terms of use for these types of prescriptions.  This agreement includes consent to random drug testing and requires prescription monitoring and records from previous doctors who prescribed the controlled medication(s).  Strict compliance is required or treatment may be discontinued.

Does Dr. Crenshaw prescribe Suboxone or Methadone?
Only doctors with a DATA 2000 (Drug Abuse Treatment Act of 2000) waiver can prescribe medications for the treatment of opioid dependency.  Dr. Crenshaw does not prescribe Methadone, but he 
is able to prescribe Suboxone (buprenorphine-naloxone).  Unfortunately, physicians are limited as to how many of these patients they can treat at one time, so we rarely have openings for new patients in this program.  You can find a list of other Suboxone providers at the SAMHSA website.  .




 Due to our recent move and busy schedule, we are not currently accepting new patients at this time.  If you would like to submit an application we will keep it on file until we have an opening.  Please contact our office to be put on our waiting list.