Frequently Asked Questions
What is the process for becoming a new patient?
Prospective patients should read this Frequently Asked Questions (FAQ) Guide FIRST!
Next, complete the new patient paperwork via our website or in person at the clinic and return it to us. Please complete every section of your forms or we may not accept them.
Someone from our office will call if we will be able to take you as a new patient, and you may schedule your first appointment at that time.
Why do you request an application from new patients?
We are a small clinic and our schedule determines if and how many new patients we can accept any given time. Your application will assist us in scheduling patients, especially those with urgent medical needs.
When will I get an appointment?
After verifying your paperwork is received and complete, we will contact you when we have an opening for new patients. Before your first appointment we may require your records be sent from any specialists, hospitals, or other providers you have seen. This process may take a while, so please give us at least 7-10 business days before calling to check status.
Do you take insurance?
Due to the high volume of paperwork and preauthorization required by insurance companies, we no longer have time to give patients the time and care that they require. So for new patients starting in 2017, we will no longer accept most insurance plans. If you plan on using your current insurance policy, we can give you the proper documentation to submit the claim yourself for reimbursement, but we do require payment at the time of your office visit.
Do I need a referral to see Dr. Crenshaw?
Personal referrals from current patients are recommended.
Does Dr. Crenshaw write prescriptions for narcotics? What if I need prescriptions for controlled substances?
Are you taking new Suboxone patients?
As of now, only doctors with a DATA 2000 (Drug Abuse Treatment Act of 2000) waiver can prescribe buprenorphine and similar medications for the treatment of opioid dependency. Physicians are limited as to how many of these patients they can treat at one time, so we rarely have openings for new patients in this program. .